QUINT PANACEA - the final word in support automation systems is out with a new release. The new release of PANACEA leverages productivity and enhances collaboration among modules. The four separate modules viz. Sales, Purchase, Support and Inventory have all been nicely integrated to work as a single unit and all the options are available from one single environment. The user interface have also been redesigned to increase ease of use and smooth flow of information to the user. With this new intuitive interface, the user can now find related information by the click of a mouse during data entry or even during viewing reports or doing analysis. We have included most of the user requests we have received and have also added some nice features. Most notable being the PANACEA Conductor (Enterprise edition only). This facilitates scheduling of reports and additionally can email, page, or even fax the required report to the designated person at a specific time set by the user.

With PANACEA, the integrated customer information solution for mid-sized organizations, you can gather, organize, track and share pre-sales, sales and post-sales prospect, purchase, product warranty, repair and replacement, customer, vendor and competitive information.

With PANACEA, you can manage the entire life cycle of a sales or business opportunity, from its entry into your company as a lead to its conclusion as a won or lost opportunity. You can easily capture and share critical prospect, customer and competitive with others in your company, giving you a much-needed competitive advantage in today’s information-driven business world.

PANACEA’s opportunity pipeline and revenue forecasting features help you stay ahead of your opportunities, no matter how many accounts you are working simultaneously or their complexity. You’ll be able to view your funnel and see exactly where you are in the sales cycle at any point, while providing management with up-to-date, verifiable revenue projections.

Your technical support representatives can easily track orders, return-material authorizations (RMAs), service-level agreements and products. In addition, support managers can monitor staff efficiency and provide their managers with regular and customized reports.

PANACEA’s AnswerBook feature, an on-line store of answers to your customer’s most commonly asked questions, makes it easy for anyone in your company to give fast and accurate answers. Thanks to AnswerBook, everyone’s an expert.

Implement PANACEA for Customer Support at the department level, then add PANACEA for Sales & Marketing and for Purchase and Vendor Management later and give your company a single-source, customer-centric solution. Everyone who interacts with that customer has access to the same information, making a smooth transition from sales to support, resulting in a more satisfied customer.